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Is there a way to send only email notification to Queue owner ?

in Help Desk

Summary:

Hi Experts ,

We would like to keep Email and BIP notification separate.

Have tried using the 'HR Helpdesk Objects to create a 'trigger' when a new SR is created.

Used the above created trigger in 'notifications preferences' to send notification.

When used in 'notifications preferences' , both email and BIP notification is sent.(no option to only select 'Email', selecting 'email' also selects 'BIP').

To get only email used 'Object Overflows' . However there is no field/attribute in 'email to ' to select 'Queue Owners'.

Any way to get only email notification using object overflows ?

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