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Linking Oracle Guided Learning and Help Desk Live Chat – Is It Possible?

in Help Desk

Summary:

Has anyone successfully linked Oracle Guided Learning (OGL) with Oracle Help Desk Live Chat?

We’re exploring ways to connect in-app guidance with live agent support—for example, triggering OGL from chat or enabling a smoother transition between guided steps and live chat.

Would appreciate any insights, configuration approaches, or best practices you’ve implemented.

Thanks in advance!


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