JPM Embedded Banking Services Constant Issues

Is anyone else struggling with JPM Embedded Banking Services? It is becoming very clear to us that Oracle is unable to support the offering. We have been live for only one week and can get little timely or useful support for critical issues. So far there is no way to recover from a failed positive pay file creation, no answer to why the transmission of the positive pay file failed once created, an explanation of an Oracle system outage when we received no acknowledgement for an ACH file transmission and inbound bank statements that cannot be used with automatic reconciliation.