Payment process request stuck at Printed status

Summary:

PPR is stuck at Printed, Payment file confirmed stage after having printed and recorded printing status.

Content (please ensure you mask any confidential information):

The only option available is to 'Confirm Payments' but it doesn't seem to work.
Tested setting the PPP to both 'send to printer' as well as 'send to file'

Verion (include the version you are using, if applicable):

25D 

Code Snippet (add any code snippets that support your topic, if applicable):