Unable to escalate helpdesk tickets to Case

Summary:

We have run the 'Migrate Shared Queues and Categories to Case' process to copy all the helpdesk queues and category to Case. Now when we are trying to escalate hrhd tickets to case its failing

Has anyone able to get this working if we are trying to move that Category and Queue that were part of the helpdesk ticket onto the Case that was esc

alated

Content (please ensure you mask any confidential information):

Problem is its not working, We want them to be carried forward but it does not work

Version (include the version you are using, if applicable):