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why the option "Send Information" disapper of the flow of the project approval

in Project Management

Summary:

in a project flow the approver request information to the user in a project but after 4 days the notification disapper and the option "Send information" Disapper to but the user didn't anything just the option desapper and the status of the flow is with the user and no with the approver

Content (please ensure you mask any confidential information):

in a project flow the approver request information to the user in a project but after 4 days the notification disapper and the option "Send information" Disapper to but the user didn't anything just the option desapper and the status of the flow is with the user and no with the approver

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