I'm facing an issue while importing historical cases through Import Management because of Category
Issue
During the Validate Data step of the Case import, the system returns the following error for each row:
Attribute CategoryName is not selected in CaseVO_XXXX, operation: get/setAttribute
Details
- We are importing historical cases into Case Management
CategoryNameis populated in the source fileCaseCategoryIdis also populated in the source file- the fields are mapped in Import Management
- however, during Validate Data, the application throws the above error for all rows
What We Tested
- Populated both
CategoryNameandCaseCategoryId - Confirmed field mapping in Import Management
- Retested with the same result
- The issue occurs for every row during validation
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