Priority for Assignment routing in Helpdesk
in Help Desk
Summary:
If two assignment routing rules get satisfied simultaneously in Oracle Helpdesk, which rules will get satisfied?
How are the priority decided then?
Content (please ensure you mask any confidential information):
Version (include the version you are using, if applicable):
25D
Code Snippet (add any code snippets that support your topic, if applicable):
Rule 1- Channel equals Rewards —> Rewards Queue
Rule 2 - Category not in Hiring—> HR Queue
Which rule will get satisfies when SR is created through email having category blank?
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