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Priority for Assignment routing in Helpdesk

Summary:

If two assignment routing rules get satisfied simultaneously in Oracle Helpdesk, which rules will get satisfied?

How are the priority decided then?

Content (please ensure you mask any confidential information):

Version (include the version you are using, if applicable):

25D

Code Snippet (add any code snippets that support your topic, if applicable):

Rule 1- Channel equals Rewards —> Rewards Queue

Rule 2 - Category not in Hiring—> HR Queue

Which rule will get satisfies when SR is created through email having category blank?

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