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AI feature Suggest Knowledge to Employees When Creating Help Desk Requests to not show suggestions

in Help Desk

Summary: We are looking to enable the generative AI feature for HR Help Desk called "Suggest Knowledge to Employees When Creating Help Desk Requests". I've tested this a bit, and sometimes the suggestions don't match the title very well. When this happens, rather than the AI forcing a suggestion to the employee, we would rather it not suggest anything. Is this something that can be achieved, or is it not possible right now?


Content (please ensure you mask any confidential information): Screenshots of the feature:


Version (include the version you are using, if applicable): 26A (11.13.26.01.0)



Code Snippet (add any code snippets that support your topic, if applicable):

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