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Standard Account (Customer) Field Mapping between Salesforce Connector and Oracle CPQ

in Configure Price Quote 1 comment

Summary:

Hi,

We are currently implementing the integration between Salesforce and Oracle CPQ Cloud using the Oracle CPQ Salesforce Connector.

We would like to get clarity on how Customer (Account) data synchronization works as part of the standard connector functionality.

Questions:

  1. Does Oracle CPQ provide any standard/predefined Account field mappings between Salesforce and CPQ out-of-the-box?
  2. How are Account fields from Salesforce mapped to Oracle CPQ transaction attributes?

Is the mapping handled via: Salesforce Managed Package configuration? OR JSON payload structure? OR Oracle CPQ configuration (attributes / integration settings)?

Please provide any official documentation or configuration guide.

3. Does Oracle CPQ maintain any persistent customer master (Account/Contact) as part of the standard connector? OR is customer data only stored at the

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