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Is Oracle Support Replacing Humans with Slop Machines?

in Configure Price Quote

Summary:

I submitted an SR on configuring an OAuth provider in CPQ, and got a nonsense reply in the SR. Is Oracle replacing actual support with this?

Content (please ensure you mask any confidential information):

I'm having troubles configuring the OAuth provider, but I reached a point where I'm getting a generic error message which doesn't allow for further troubleshooting ("OAuth Provider public key installation failed."). I even tried asking Copilot for some input, but it suggested confirming with Oracle that our site was allowed to make outbound calls to the JWKS endpoint, for which I submitted an SR.

The first suggestion in the reply was literally asking us to confirm if our site is allowed to make outbound calls to the JWKS endpoint, and it's even using the same wording in the initial query. The rest of the "suggestions" don't even make sense in the current context and are as unhelpful as the first one.

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