You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Case Number generation behavior

in Help Desk

Hi,

We have observed unexpected behavior in the automatic generation of case numbers.

Initially, when cases were created, the numbering sequence started as expected (1 to 6). However, after that, the sequence jumped to 1001–1006, and then to 2001–2006.

Could anyone please help us understand why the case numbers are not being generated sequentially?

Thanks,
Vivek

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!