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When the HTML option is enabled while creating a service request, smart texts are not visible.

in Help Desk 2 comments

Summary:

All Smart texts are not visible while creating the service requests.

Content (please ensure you mask any confidential information):

When the HTML option is enabled while creating a service request, smart texts are not visible. However, when HTML mode is disabled, the smart texts appear correctly during both service request creation and subsequent communication.

Could you please check if this is expected behavior or if there is a configuration or issue causing this discrepancy?

Version (include the version you are using, if applicable):


26A

Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

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