Learning incident custom notification report is appearing blank

Summary:

We modified a custom report workflow notification but the notification appears blank in production. In backend the template shows all the changes

The FYI notification appears blank for both employee and Learning specialist

We modified 'Learningincidentadminreport'

Note: Added only the phone number and worker email

Content (please ensure you mask any confidential information):

Version (include the version you are using, if applicable):

BIP_CLIENT_REFRESH_TIME for Global human resource is set 15mins

Code Snippet (add any code snippets that support your topic, if applicable):