Job Fit Advisor- expected response to be replaced with actual response

Summary:

The Job Fit Advisor needs to answer commonly asked questions of the employees as defined by the users.

Content (please ensure you mask any confidential information):

The Job Fit Advisor needs to answer commonly asked questions of the employees as defined by the users. These questions were shared by the user, which was used for testing. Noticed that the agent has a generic response to those questions. How can the expected response be provided by the Agent as actual response.

Example:

Am I eligible to apply for internal roles?

Expected response:

Employees are generally eligible to apply for internal vacancies, subject to meeting the minimum role criteria.