Failure to save Assigned To when transferring SR to "another set of resources"
in Help Desk
Summary:
When transferring a Service Request (SR) by selecting "Another Set of Resources" under the "Transfer This Service Request To" option and clicking the "Transfer" button, the Assigned To field fails to save correctly.
On saving the action, the SR is successfully assigned to the selected queue, but it is not assigned to the selected resource/agent and is staying blank.
Version (include the version you are using, if applicable):
26A
Code Snippet (add any code snippets that support your topic, if applicable):
0