"To" field in Conversation in HR Help desk not returning any values

Summary:

To field To" not retuning any values for Next Gen HR Help Desk Agent role.

What area is this LoV controlled by?

Release: 26A

It works for manager and admin role.

Role privilege check: Conversation Message duties present

We confirmed our custom agent role includes the documented conversation duty roles and privileges:

• ORA_SVC_CONV_MESSAGE_ADMINISTRATION (Conversation Message Administration)
• ORA_SVC_CONV_MESSAGE_MANAGEMENT (Conversation Message Management)
• SVC_VIEW_ALL_WORKERS_USING_REST_PRIV (Use REST Service to View All Workers)
• SVC_PARTICIPATE_IN_COLLAB_CONVERSATION_PRIV
• SVC_PARTICIPATE_IN_CUSTOMER_CONVERSATION_PRIV
• SVC_VIEW_CONV_MSG_PRIV