Approval Tasks Still Appearing After Invoice Approval – No BPM Task Exists

Summary:

We are experiencing an issue in Oracle Fusion AP where invoices have successfully completed the approval workflow and display a final status of Approved, yet approval tasks continue to appear on users' Approval Tasks pages.

Our investigation has found the following:

• The invoice approval lifecycle is complete.
• The invoice status is Approved.
• No corresponding task exists in the BPM Worklist.
• The task remains visible in the Approval Tasks UI.
• Withdraw, suspend, and other workflow remediation actions are unavailable because the underlying BPM task no longer exists.
• Running workflow synchronization and approval indexing processes has not resolved the issue.

This appears to be an orphaned approval task record where the Approval Tasks UI and the backend BPM workflow state are no longer synchronized.