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The AI Agent generates answers that are not documented in the manuals uploaded to the Document Tool

edited Jul 10, 2026 5:21AM in Self Service Procurement 1 comment

◆Issue
The AI Agent (Procurement Policy Advisor) generates responses that are not explicitly supported by the uploaded documents.
Our goal is for the AI Agent to answer only with information that is explicitly stated in the uploaded documents. If the requested information is not explicitly stated, it should respond with "Not available."

◆What we've configured
We have already configured the AI Agent's system prompt to prevent hallucinations during the answer generation phase.

◆Question:
Could you advise on any prompt design strategies or best practices to ensure that the AI Agent responds with "Not available" whenever the requested information is not explicitly supported by the content retrieved from the uploaded documents?

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