Object Workflow not working via email ticket creations
in Help Desk
Summary:
Hi Everyone,
We have a requirement to send out an email with the custom message for HR Help Desk Tickets.
Employees will send out an email to xxxxx@com and a confirmation email to be triggered to the employees once the ticket is created.
I have used below logic in Object Workflow and added a template.
if((ChannelTypeCd == 'ORA_SVC_EMAIL') && (StripeCd == 'ORA_SVC_HRHD') && (StatusCd == 'ORA_SVC_HRHD_NEW'))
return true;
Here the issues is , while testing if I send out an email the ticket is getting created with Channel Type Code as "Email" but no email is getting triggered.
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