Handling Inactive Account in Fusion Migration

This defines the recommended approach for handling inactive RightNow accounts during Oracle Fusion Service migration when those accounts are associated with historical Service Requests (SRs).

If these accounts are migrated directly as inactive resources, they may not be available for SR assignment-related processing in Fusion. As a result, historical SRs assigned to those accounts may not be handled as expected.

To avoid this issue, such accounts must first be migrated into Fusion as active resources. After migration and validation activities are completed, those resources should be deactivated in a controlled post-migration step.

Steps to be followed:

1. Migrate as active resource