You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Report for measurement of the AI routing success for the eMessage Agentic AI Routing initiative

in Reporting & Analytics for B2C Service

Summary:
Requesting support to pull data to enable the measurement of the AI routing success for the eMessage Agentic AI Routing initiative
Content (required):
Requesting support to pull data to enable the measurement of the AI routing success for the eMessage Agentic AI Routing initiative. The AI related data elements are listed below.
From a high-level perspective, what I need to be able to see and build reporting off of is the following:
• Date
• Reference_Num
• All AI attributes
• Agent (emsg ai)
• Trans_Type & Description
• The original received queue and the routed to queue

Data Element Requirements
AI related custom fields:

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!