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I want to migrate case queues and categories to case management

in Help Desk

Summary:

My client has case management implemented but not HR Helpdesk and the queues and categories have been configured using the 'Manage categories for HR Helpdesk Requests' task. Oracle have advised that we can now migrate this configuration to case management functionality so that it can be segregated from HR Helpdesk. We are now starting a HR Helpdesk implementation and have tried to run the scheduled process to migrate the config to case management but the queues and categories still appear in the HR Helpdesk area. Is there a further process to follow? Are the categories and queues not being removed

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