Inbound email Ticket Creation

Summary:

Can someone post the correct Oracle Help instructions for configuring ticket creation from emails sent to a specific outlook inbox?

So far I have followed this:

My IT Team created an outlook email address for me to test this functionality with in one of our lower environments. I created the email channel with that email address. I also sent them the details so they could setup the forwarding rule for that inbox. But when I send an email to that inbox, I am expecting a ticket to be created and it isn't. I manually run the scheduled process when I send a test email to the test inbox. And nothing happens. I am sure that I am missing something, I am hoping there is a more