Worker's phone number does not appear in the Security Console

Summary: Hello everyone,
Has anyone ever encountered an issue where a worker's phone number does not appear in the Security Console (as an admin) even though it is correctly recorded in the personal data (PER_)?

Context:
An employee has an active phone number set as "Primary."
The number is clearly visible in Person Management and contact information (Redwood pages).
The number also appears in OTBI.
The employee is correctly linked to their user account (person number).

The issue:
The number does not appear in the Security Console.
The number also does not appear in HR Help Desk request details, for instance, from the agent's view (where the