How to Submit an ISIR Unmatch Request (starting 8/15/2026)

Summary:

Starting 8/15/2026, when submitting a request to un-match an ISIR, please attach a completed ISIR Un-match Request CSV to your Service Request (SR). Use one row for each student and requested ISIR scope.
Required fields:

• Environment URL: Full URL for the affected SFP environment
• External Student ID: Student’s external ID only
• Award Year: Specific award year, such as 2026-2027, or ALL
• CPS Transaction Number: Specific transaction number or ALL
• UUID: Specific UUID from the currently matched ISIR file. This can be found on the ISIR UI as the field 'Person UUID'

Please do not include student names, SSNs, or dates of birth in the file.