Unable to generate fusion-ai Token for uploading SRs, Categories into SR Triage Agent

Hi,

We successfully configured the Service Request Triage Agent within the HR Helpdesk workflow, and it is now being triggered automatically whenever a Service Request (SR) is created. We are currently working on uploading the contextual data, including previous Service Requests, Categories, Products, and other relevant information, by following the attached documentation. At the stage where we need to generate the Fusion access token, we're encountering an issue. I've attached a screenshot of the error we're seeing in Postman for reference.

Any insights or guidance on resolving this issue would be greatly appreciated.

how-do-i-set-up-a-workflow-to-manage-service-requests-using-ai-agents.pdf