You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Unable to Enable HR Help Desk Resolution Agent Despite Following Documentation

edited Aug 6, 2026 4:20PM in AI for Fusion Applications

Hi everyone,

I'm trying to enable the HR Help Desk Resolution Agent using the new AI Agent Studio functionality.

I've followed the Oracle documentation, including:

  • Creating/publishing a copy of the seeded workflow.
  • Updating the ORA_SVC_RESOL_AGENT_TEAM profile option to point to my custom workflow.
  • Configuring the Automation Rules to invoke the Resolution Plan for HR Help Desk Request action.
  • Completing all documented prerequisites.

The Triage Agent works correctly, and the automation updates the request status to Resolution Suggested, but no Resolution Agent suggestion or resolution plan is generated.

Has anyone successfully enabled the Resolution Agent for HR Help Desk? Is there anything else required beyond the documented setup, or are there any known issues with the current release?

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!