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Workflow agent is triggered multiple times for one email input

edited 4:44AM in AI for Fusion Applications

Summary:

Workflow agent is triggered multiple times for one email input.

We have setup inbound email mailbox in AI agent studio ( using Microsoft Entra credentials) with polling frequency as 5 Minutes

Created a custom workflow agent and added the above Email account as Trigger.

Sent email to the mailbox :

Run1 : First email sent → Workflow is triggered once

Run2: Second email sent → Workflow is triggered two times

Run3:Third email sent → Workflow is triggered three times

Checked the mailbox, it shows the mails as "Read" .

Not clear why the workflow is triggered multiple times. Did anyone faced similar issue ? Any suggestions ?

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