Payment Process Request (PPR) – Support for Zero Amount Payments with 100% Discount Write-off

Smumary:

Hello,

We have a question regarding the expected behavior of Payment Process Requests (PPR) in Oracle Fusion Payments.

We understand that Oracle supports Zero Amount Payments when the net payment amount becomes zero after applying Credit Memos (for example, by enabling the Apply credits up to zero amount payment option).

However, we would like to clarify the expected behavior when the net payment amount becomes zero due to a 100% Discount Write-off, rather than a Credit Memo.

In our scenario:

• The invoice is selected in a Payment Process Request.
• A 100% Discount Write-off results in a net payment amount of 0.00.
• Instead of completing successfully and closing the invoice, the PPR automatically terminates and the invoice remains open.