How can I set up some form of approval routing or other workflow for Help Desk Service Requests

Summary:

We are in the process of implementing Oracle Fusion ERP, SCM, and HCM. Our organization's Maintenance department accepts service requests from Non-Maintenance employees at the organization. We would like those requests to be submitted using the Help Desk Service Requests features, but would need to implement some form of approval routing/workflow for the Requests before the ticket gets to Maintenance. This post seems to indicate that a similar feature is possible, but the linked document on that post is no longer live.

Version (include the version you are using, if applicable):

Oracle Fusion 26c