Controlling SmartText Visibility in Help Desk Redwood

Summary:

Hi Team,

We are currently using the SmartText feature available in Help Desk Redwood and would like to understand whether its visibility can be controlled or restricted based on different Work Areas or teams.

For example, is there any configuration, security role, privilege, or other mechanism that allows SmartText content to be visible only to specific Work Areas/teams?

If this is supported, could you please share the recommended configuration approach or any relevant documentation?

Thanks in advance!