Pending workers Candidates Not Receiving Password reset Emails

Summary:

Recently an increase in login issues has been observed within the preboarding journey process. Multiple candidates across various regions have reported not receiving password reset emails after clicking forgot password

Content (please ensure you mask any confidential information):

Part of the IDCS sync for Pending Workers is an integration that updates the work email address with the pending workers home email address.  This is to allow for the completion of the pre-boarding journeys because it is the work email address that syncs with IDCS.  As the pending worker does not have a company account at that point in time the pre-boarding process is done using the employees home email address (personal email).