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How to Clear a Stuck Asset InfoTile When No Load Request ID Is Available?

edited Sep 3, 2026 4:49PM in Assets 1 comment

Question: We are encountering an issue in Oracle ERP Cloud Assets where an InfoTile is stuck and is not updating or refreshing as expected. Typically, we would investigate the issue using the related Load Request ID, but in this case, no Load Request ID is available. Because of this, we are unable to trace the source process or determine the appropriate corrective action (Purge Interface Table).

Issue Details: Module: Oracle Fusion ERP Assets InfoTile remains in a stuck/incomplete adjustment state

No associated Load Request ID is available the tile has not refreshed despite waiting for system updates

Questions: Is there a supported method to clear or refresh a stuck Asset InfoTile when no Load Request ID exists?

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