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Custom OTBI Dashboard Appears Blank in Redwood Service

in Reporting & Analytics for Fusion Service

Summary:

Hi Team,

I have created a custom OTBI dashboard for Service, which contains multiple custom analyses/reports with drill-down functionality to view the underlying Service Request details.

The dashboard and drill-down functionality work correctly when accessed directly from OTBI/Analytics. However, when I try to access the dashboard from the Redwood Service application, the page appears blank.

I have already selected the dashboard Style as Redwood, but the dashboard content is still not displayed.

Could you please confirm:

  • Is there any additional configuration required to enable/display a custom OTBI dashboard within Redwood Service?
  • Are custom OTBI dashboards, including
Tagged:

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