You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Error when Primary Contact uses the Close Help Desk Request action 26D

in Help Desk

Summary:

I am working with a client moving them from Classic to Redwood HR Help Desk and we keep getting an error when a Primary Contact uses the 'Close Help Desk Request' action.

It says the Status isn't valid, but the 'Resolved' status is active and we are using the OOTB Status field. This has started happening since 26D went in over the weekend. When I look at the Network in the developer tools the error code is : "FND:::FND_CMN_INVALID_ATTRB_API_SERV"

Any thoughts on how to fix?

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!