Smart Action - Transfer Help Desk Request - Change Default for "Transfer This Service Request To"
in Help Desk
Hello - we are wondering if there is a way to change the default value for the "Transfer This Service Request To" field. When we select the Smart Action called "Transfer Help Desk Request", a field appears called "Transfer this Service Request To". The default value we have right now is "A member of the current queue". This is a value that we rarely use, if ever. We normally use the value "Another set of resources". Is there a way to set "Another set of resources" as the default selection? Some users forget they need to change this selection to
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