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Anyone else lose their Oracle Fusion CSM recently?

in Oracle AI Success Navigator

Hey everyone,

We found out over a month ago that our Oracle Fusion CSM was caught in the layoffs and is no longer with the company, so we currently don't have a CSM. Luckily our TAM is covering critical SRs, but we are still waiting on the account management side.Has this happened to anyone else here? If you've been through this recently:

  • Did Oracle automatically bring in a new CSM, or did you have to chase down your Account Executive?
  • How long did it take to get a replacement assigned?

Appreciate any insight or advice you can share!

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