Issue with Redwood Action Plan Actions configuration page in 26D
in Help Desk
Summary:
In 26D the Action Plan configuration pages have moved to Redwood and I've noticed an issue with the configuration of Actions. Prior to this update, when creating a Task, we were able to map the required Subject attribute to the Action 'Action' which means that when the action is added to an SR/ Case and the agent or case manager clicks on the action to update the subject of the action remains. In 26D this is no longer an option and we've
Pre 26D
Post 26D
I'm mapping the Subject attribute to HR Help Desk Subject but when I add the action to an SR and click to view it updates the task title to the Subject of the SR which is confusing.
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