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Anomalous behavior of the external career site chatbot

in Recruiting, Opportunity Marketplace

Summary:

The client is experiencing anomalous behavior with the chatbot. When asked for support—for instance, to check the status of job applications (by providing the email address used for registration)—it responds with: "An issue has occurred. Please try again in a few minutes."
Has anyone else encountered this behavior? How can it be resolved?

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