Restrict HR Help Desk Request Access for Secondary Contacts Based on Queue – Next Gen HR Help Desk

Hello Team,

We are looking for guidance on configuring data security for HR Help Desk Requests in Oracle Fusion Cloud Next Gen HR Help Desk, specifically to restrict HR Help Desk Request visibility based on the assigned queue for secondary contacts.

Business Scenario:

A HR Help Desk Request can have multiple contacts. In addition to the primary contact, secondary contacts may be associated with the HRHD Request, for example, when individuals are included in the CC of an email and subsequently added as contacts to the HRHD Request by the HR HD agents.

The requirement is to ensure that these secondary contacts do not automatically gain visibility to a HRHD Request solely because they are associated with it as a contact.