You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Has anyone experienced the 'SVC-5295539' when using the 'Update Queue' smart action for a case?

Kia ora.

We're currently in development phase of implementing case management (under HR Help Desk) in our organisation, which included enabling some delivered Smart Actions and 'Update Queue' is one of those.

While testing, we noticed that selecting that action from the case landing list page (via the workspace or ellipsis) or via the smart action bar within a specific case returns this error: "The case is already assigned to the queue CDRM_DEFAULT_5. (SVC-5295539)". However, changing the Queue to another value via 'Edit' works fine. Error is encountered regardless of the user role - i.e., including super users or admins.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!