Has anyone experienced the 'SVC-5295539' when using the 'Update Queue' smart action for a case?
in Help Desk
Kia ora.
We're currently in development phase of implementing case management (under HR Help Desk) in our organisation, which included enabling some delivered Smart Actions and 'Update Queue' is one of those.
While testing, we noticed that selecting that action from the case landing list page (via the workspace or ellipsis) or via the smart action bar within a specific case returns this error: "The case is already assigned to the queue CDRM_DEFAULT_5. (SVC-5295539)". However, changing the Queue to another value via 'Edit' works fine. Error is encountered regardless of the user role - i.e., including super users or admins.
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