Can we add conditional logic within SmartText?
in Help Desk
Hi all,
Is it possible to add conditional logic within SmartText? We'd like to display different logos depending on the queue of the request. For example:
If Queue = X then display Company Logo X
If Queue = Y then display Company Logo Y
Without this, we'd either have to add multiple versions of SmartTexts per company, or manually add in logos.
Regards
Edward
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