How to Purge HR Helpdesk Cases
in Help Desk
Summary: I have deleted Cases, Notes/Messages etc.. using both Import Management and the Case Rest API earlier this week.
Those Cases are no longer visible in the Application screens.
I can see the data via sql in BI Publisher. The DELETED_FLAG = 'Y'
I have set all of the "DELETED_DAYS" profile options to 1
When I run the different Scheduled Processes to Purge, all find 0 documents to Purge.
What can I do to hard delete these cases?
It is required on cloned Production environments to remove sensitive data/notes etc..
Content (please ensure you mask any confidential information):
Version (include the version you are using, if applicable):
0