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Learning Incident Report Submission Not Sending Email Notification

Hello,

We are currently testing the Learning Incident Report functionality in Oracle Fusion Learning.

When an employee submits a Learning Incident Report, the submission is completed successfully. However, the expected email notification is not being received by the intended recipient.

We would like to confirm the following:

  • Is an email notification expected to be triggered automatically when an employee submits a Learning Incident Report?
  • Is there a specific alert, notification configuration, or scheduled process that needs to be enabled for the email notification?
  • Are there any additional configurations that we should validate for Learning Incident Report notifications?

We have already tested multiple submissions, but the email notification is still not being received.

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