Chat
Discussion List
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Limit Digital Assistant hoursSummary: How to determine hours that Digital Assistant is enabled Content (required): Hi, our customer has a requirement to use the Digital Assistant (ODA) only during n…User_2025-03-07-05-49-33-039 53 views 1 comment 0 points Most recent by Mr J. Digital Assistant & Mobile -
Notification emails are not sent when a person is flagged in Oracle social chat conversations.Summary: Notification emails are not sent when a person is flagged in Oracle social chat conversations. Content (required): Version (include the version you are using, i…Janitha Perera 22 views 1 comment 0 points Most recent by Megan Akins-Support-Oracle Communication Channels
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Chat Inlay : initialize the custom filed with PTA loginWe are trying to launch / initialize the "inlay-oracle-chat-embedded" attribute "launch-form-fields" using PTA login on an external application . Our goal is keep the cu… -
Chat rules | Routing chats based on chat's question contentContent Was developing a chat rule to route chats to chat queues based on value of question field and noted that chat.question field isn't available to selection in chat…User_2025-02-03-17-16-55-538 58 views 1 comment 2 points Most recent by Sophie F Communication Channels -
In chart layout incident Report I need to find how many incidents are created by agentSummary:I have created a report i need to find how many reports are created by agent Content (required): Version (include the version you are using, if applicable): Code…
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In Incident report (grid report) how can I get incident status (open incident, close incident)Summary: I have created a report of incident I need incident status in that report like open incident close incident for particular month Content (required): Version (in…
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In grid report how to change date created (format) to months only ?Summary: I have created a report in which in incident table I have added a field (date created) I want to change its format day/month/year to month/year Content (require…
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Send automatic custom message on ChatSummary: Content (required): Hi all! We would like to send an automatic chat message to the customer informing the incident reference number, without the need to manuall…
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Advanced routing chat queues priority value and placement.Summary: In the advanced chat routing - besides being able to push a queue to overflow or primary, we also have the priority level (#number). Before advanced routing, si…Ian Mamo -BML 52 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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EE Chat Inlay and Custom FieldSummary: Content (required): I am using EE with the embedded chat inlay. I am trying to set a custom field using the below action. I use this exact same action in a synd… -
Chat Inlay Error "There was a problem connecting to the Chat Server"Summary: Hi, I'm getting an error "There was a problem connecting to the Chat Server" in Chat Inlay. Chat server is up and running. Agent is available. Any ideas how to …
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Engagement Engine and Chat InlaySummary: I'd like to switch my proactive chat to chat inlay. I have Engagement Engine code that currently triggers a proactive chat invitation (i.e. on page https://www.…
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Filter product hierarchy in inlay chatSummary only display subset of product hierarchy in product dropdownContent Hi all, I have added product in inlay chat which displays all products available in the syste…User_2025-02-03-20-11-07-340 42 views 1 comment 1 point Most recent by Srinath Srinivasan-Oracle Communication Channels
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Chat auto scroll control in BUISummary: Although I can see in a previous answer that chat scroll is configurable from the Chat Transcript Control in .net. I cannot see a way to access that control or … -
Routing a chat directly to a particular AgentSummary: Is it possible to directly route a chat to a particular agent that the customer has an appointment / relationship with? Content (required): We have a use case w…Johnny Barton 33 views 5 comments 1 point Most recent by Jessica Bradley-Oracle Communication Channels -
Chat Agent Statistics - Real Time BUISummary Require current status of Agents when using BUIContent Hi The real-time Chat stats reports don't report on agent status when in BUI. As a workaround I've written…User_2025-02-01-08-57-32-379 88 views 5 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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In BUI Chat. How far back does the chat history go?Summary: In BUI Chat. How far back does the chat history go? Content (required): When you are in a chat you can see past chat transcripts from the same customer-, yester…
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Proactive Chat InlaySummary: Lack of proper documentation about chat inlays. Content (required): Hi, we have a requirement, where on a third party website we have to show the Proactive chat…Lakshay Bhalla 62 views 3 comments 0 points Most recent by Willie Eide -Oracle Communication Channels -
Changing the audio notification for live chatContent Anyone know if it's possible for a user to change the audio (sound) notification they receive during live chats? It seems to be the same sound used for other sys…User_2025-02-03-16-44-50-817 32 views 6 comments 2 points Most recent by User_2025-02-03-16-44-50-817 Communication Channels
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Use Inlays to embed B2C Service functionality directly into your web pagesSummary Inlays embed B2C Service functionality directly into your web pages for a better customer experience. Content With Inlays, your customers don’t need to navigate … -
Attachments in inlays chatSummary Unable to see the attachment function for agentsContent Hi Community, I've configured chat inlays in an external website, but agents are unable to upload attachm…User_2025-02-04-23-27-31-855 50 views 2 comments 0 points Most recent by User_2025-02-04-23-27-31-855 Communication Channels
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Scheduled chat sessionsSummary Ability to send private chat links that expireContent We have a business need to set up a schedule time for an agent to chat with a client. I was unable to find …
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Change label to placeholder text on chat formSummary change input labels to inline text placeholdersContent Hi all, On inlay chat form, the label appears on the top of the input elements. Is it possible to remove t…User_2025-02-03-20-11-07-340 24 views 0 comments 0 points Most recent by User_2025-02-03-20-11-07-340 Communication Channels
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Dynanmic chat availability based on agent loginSummary Providing chat based on agent availability vs. hours of operationContent Rather than driving chat availability by hours of operation/schedule, is it possible to …User_2025-02-03-16-44-50-817 52 views 2 comments 0 points Most recent by User_2025-02-03-16-44-50-817 Communication Channels
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Embedded Chat Inlay and SSOSummary Embedded Chat Inlay and SSOContent Hi, I am very interested with using Embedded Chat Inlay but the big question is whether it can be used in conjunction with SSO… -
Inserting images into chat conversationsContent Has anyone heard anything recently about providing chat agents with the ability to insert images into a chat response?User_2025-02-03-16-44-50-817 35 views 4 comments 1 point Most recent by Jessica Bradley-Oracle Communication Channels
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Pop up survey when chat completesSummary Oracle Chat Inlays and survey pop-up.Content Hi, I was wondering what integration there is, if any, between oracle chat inlays (https://cx.rightnow.com/s/oit/lat…User_2025-02-05-15-39-51-170 41 views 1 comment 1 point Most recent by Just Rhianna Communication Channels
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During multiple Chats new chat window overtakeSummary New Chat Window takes over instead of the current chatContent When multiple chats come in the new chat becomes the focus, and instead, I want to remain in the fi…User_2025-02-03-22-15-31-343 26 views 2 comments 1 point Most recent by User_2025-02-03-22-15-31-343 Communication Channels
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BUI - adjusting the maximum number of active chatsContent Hi, In the .NET desktop application the maximum number of chats can be adjusted via File > Options > Communication Center (if allowed in the profile service perm…User_2025-02-03-19-46-58-947 39 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Notfifying agents when wait queue reaches specified thresholdContent Is anyone aware of a config setting/process that would notify agents if the number of customers in a chat wait queue reaches a specified limit? For example, once…User_2025-02-03-16-44-50-817 23 views 2 comments 1 point Most recent by User_2025-02-03-16-44-50-817 Communication Channels