Custom Report
Discussion List
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how to calculate time between interactions created date and response date?Summary: I want to know how many incidents are yet to be responded. for e.g we have SLA of 24 hours to respond. So how can i fetch a report which states that these incid…Megha Nagpal 22 views 2 comments 0 points Most recent by michael garverick Reporting & Analytics for B2C Service -
I want to get Count of responses sent in a incidentSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):Megha Nagpal 41 views 3 comments 0 points Most recent by Virendra-Kumar-Oracle Reporting & Analytics for B2C Service
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Use Custom Expression on Level FilterHi, I need to use the following custom expression on level filter, both top level and drill-down level. If(date_diff(sysdate(),$max_date_created)0,date_diff(sysdate(),$m…
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Markie Awards- We want to put YOU in the spotlight- Nominate now!This year marks the 16th year Oracle will celebrate customer experience (CX), innovation, and excellence in advertising, marketing, sales, service, and e-commerce.It’s a…Chitra-Oracle 21 views 0 comments 0 points Started by Chitra-Oracle Reporting & Analytics for B2C Service