Category 272
Discussion List
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2 Chats, 2 Opening hours, 1 Interface,Content I have a customer who is using the chat widget (I believe it is the proactive syndication) this links to the main group of users with a fixed opening time (say f…Colin Campbell-118909 31 views 10 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels -
Customizing Chat GreetingContent Hi Everyone, I am attempting to customize our Chat Greeting to include the text that the customer types in on the Launch URL. At this time, fills in our agent's…User_2025-02-01-08-41-04-877 56 views 3 comments 1 point Most recent by Jessica Bradley-Oracle Communication Channels -
Any way to remove any customer from chat queue in live chat?Content Is there any way that an agent can remove customers from the chat queue if there are several customers in chat queue and an agent is already talking to a custome…User_2025-02-03-17-19-37-172 23 views 4 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Temporarily switch on/off Chat from PortalContent Is there any way that we can switch on/off the chat function from our portal temporarily. I know you can specify chat hours for each interface. But is there a wa…User_2025-02-03-18-57-52-212 29 views 6 comments 0 points Most recent by User_2025-02-03-20-10-42-447 Communication Channels
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How to get the co-browse configuration details ?Content How to get the co-browse configuration details? Do I need to register at some particular site to have the details? Currently I don't have info about COBROWSE_COM… -
Syndicated Widget using Engagement Engine Not working in Internet ExplorerContent Hi All, I was successfully able to invoke Syndicated Proactive chat widget using Engagement Engine on Mozilla Firefox and Google Chrome Browser. It is not workin… -
Chat Transcript retain policy / Chat Transcript reportContent Hi Community, Does anybody know how long the chat transcripts are retained in Oracle Service Cloud? As long as there is an active subscription? In some industrie…User_2025-01-30-01-38-59-628 41 views 3 comments 0 points Most recent by Dan Haynes Communication Channels
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Can we use chat delay time to affect pull policy?Content The issue: During slow times, we have some chat agents who are fully allocated their allotment of chats and others who have received none. I know that chat reque… -
Is Engagement Engine Necessary for Pro-Active Chat WidgetContent Hello, Is it necessary to use Engagement Engine to deploy the syndicated Pro-Active Chat (SPAC) on non-CP sites? i.e. can the SPAC widget be deployed independent…User_2025-02-03-16-56-50-120 37 views 3 comments 0 points Most recent by User_2025-02-03-16-56-50-120 Communication Channels
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Syndicated Proactive Chat widget on mobileContent Hi, Apologies to duplicate my post from the developer forum (https://cloudcustomerconnect.oracle.com/posts/9b054f41ff), but may be some masterminds in the user f…User_2025-02-03-16-19-22-504 22 views 1 comment 1 point Most recent by Jessica Bradley-Oracle Communication Channels
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Engagement Engine & chat : get data at the end of the chatContent A customer asks how he can evaluate the impact of the chat on his sales process. He wants to get : - the cart amount before the chat starts - the cart amount whe…User_2025-02-03-17-05-26-569 24 views 2 comments 0 points Most recent by User_2025-02-03-17-05-26-569 Communication Channels
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DataContext isn't set to a valid EmailHeaderViewModelContent Has anyone seen this before? It popups as soon as I create a new incident while in chat wrap-up mode. We recently upgraded to November 2014 release. -
How to skip the Login when a Chat is triggered from an Incident (passing the i_id in the chat URL)Content Hi all, I am trying to trigger a chat associated to an incident (so that to populate the chat workspace with all the information contained in the incident worksp…User_2025-02-03-19-52-04-148 16 views 2 comments 0 points Most recent by User_2025-02-03-19-52-04-148 Communication Channels
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Any way to make Post Chat survey open in chat window instead of new window?Content I'm using the Chat business rules to open a survey upon completion (or cancellation) of a chat. Management wants the chat to open in the same window as the chat,…
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Can the Private Chat container be separated from the Chat "Compose" Control.Content Does the Chat Control "Compose" container have the functionality to be able to separate and display the Private Chat in a different location that directly under …User_2025-02-03-20-43-46-497 14 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Disable Chat inside Rightnow/Customer PortalContent Hi all! I would like to disable the chat in the Rightnow, but, I don't found it in the documentation the process. I need disable fully the Chat, not just to some…User_2025-02-01-03-40-13-219 39 views 3 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Can the font size within the Chat Transcript Control be modified?Content Users would prefer to have a larger font in the transcript they see during live chat. Is this possible? If so, how to do it?User_2025-02-03-20-43-46-497 13 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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How a contact record is created when chat is initiated ?Content Hello All, I would like to know how a contact record is created when chat is initiated from chat launch page ? I will be really helpful if anyone gives a picture…Premkumar Sabarinathan-Oracle 26 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels -
Support for Co Browse Premium (V4) on mobile appContent Hi Friends, We have configured the Co Browse Premium (with the ICB mode) successfully on our external site. Could someone let me know on whether the Co Browse Pr…User_2025-02-03-19-33-30-493 31 views 5 comments 0 points Most recent by Ian Entenberg Communication Channels
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How to populate the Chat fields based on an IncidentContent Hi all, I need to populate the chat fields based on an incident. I know that I can pass the i_id to the chat_landing URL somehow and the chat will be associated …User_2025-02-03-19-52-04-148 26 views 2 comments 0 points Most recent by User_2025-02-03-19-52-04-148 Communication Channels
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Engagement Engine and Custom FieldsContent We are having issues getting the value of a custom field to pass to the chat launch page from an SPAC offer in Engagement Engine. We manually placed the SPAC wid…User_2025-02-03-19-30-03-557 34 views 1 comment 0 points Most recent by User_2025-02-03-19-33-30-493 Communication Channels
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Conclude a Chat Session - Add-InContent Hello, Im trying to automaticlly conclude a chat session through addin, but im having difficulties to undertand how i could implement IChatSession to retrieve in…User_2025-02-03-19-05-27-799 6 views 3 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Console Frozen - Chat Termination Event?Content If a chat is disconnected with an end-user because the agent desktop freezes (or some other cpu error that doesn't allow the agent to continue the chat), what ch…User_2025-02-03-16-48-16-590 43 views 6 comments 0 points Most recent by User_2025-02-03-16-48-16-590 Communication Channels
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Chat Availability on CPContent I wanted to see if anyone else has put together a process to measure chat availability on the portal. At a basic level we want to understand how often the portal… -
Getting the Syndicated Proactive Chat working with Engagement EngineContent We are having a bit of an issue getting the Syndicated Proactive Chat widget to show up on our website using Engagement Engine. We ensured this was not queue / p…User_2025-02-03-19-30-03-557 17 views 8 comments 0 points Most recent by Scott Harwell Communication Channels
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Possible to report on Chat Monitoring?Content Does anybody knows if there is a way to report on how often someone has used the Chat Monitoring function as a Supervisor. If there is no easy report available (…User_2025-02-03-16-19-22-504 34 views 2 comments 0 points Most recent by User_2025-02-03-18-38-02-701 Communication Channels
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Two Chat GroupsContent Good Day Everybody, I have two groups of chat agents, one supports sales and one supports service. The sales agents will take all chats from the Syndicated Proac…User_2025-02-03-20-25-38-604 12 views 5 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Sneek PeekContent In Instant Service we were able to see what the customer was typing even before they sent it into the chat. This feature was extremely helpful. We had to migrate…User_2025-02-01-01-55-38-163 43 views 2 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Proactive Chat not Starting Chat SessionContent Hi everyone, I'm trying to open a Proactive Chat session from an external website, I am at the point where the I can click on the 'yes' button to start a chat se…User_2025-02-03-19-21-29-589 11 views 5 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Cobrowse via mobile?Content Does anyone know how well Cobrowse works with mobile? We're not using Cobrowse but have a use case. The majority of our customers will be on their phone so the t…User_2025-02-03-16-44-50-817 29 views 16 comments 0 points Most recent by Dmitry Freitor Communication Channels