Category 757

Discussion List

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  Blank Primary Point of Contact and Assigned Agent LOVs

  Hi, I am configuring Oracle HR Help Desk and facing an issue with 2 fields (Primary Point of Contact and Assigned Agent). Both the fields are not showing any values in t…

  Received Response

  SyedMustafaArshad 105 views 7 comments 0 points Most recent by Reeta S-Support-Oracle Feb 25, 2025 5:26AMHelp Desk
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  Does Redwood HR Helpdesk have Approval Workflows?

  Summary: I have not seen any workflow mentioned in documents. Our client seems like they wanted to have something like after the agents states a resolution, they want to…

  Accepted answer

  Pernel Dela Pena 141 views 11 comments 0 points Most recent by Martina Miskelly Feb 14, 2025 5:02PMHelp Desk
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  Exception during RestAction error in the Case page after 23D upgrade

  Summary: Exception during RestAction error when creating a case Content (please ensure you mask any confidential information): Case page is not working as expected. Exce…

  Accepted answer

  Jhansi K 351 views 11 comments 1 point Most recent by Saloni_Sahu Jan 27, 2025 4:47PMHelp Desk
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  Redwood Next Gen Help Desk on Mobile App

  Summary: Struggling to get Help Desk tab or the My Help application to appear on the springboard. Having read the implementation guide, in regards to the My Help applica…

  Accepted answer

  Simon Kaplun 91 views 6 comments 0 points Most recent by Rishu Verma Jan 19, 2025 11:16PMHelp Desk