Category 757
Discussion List
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Created Business Unit not availableSummary/Content: I have created a BU in HRHD, but when I go to create a Category to associate it to this new BU, it is unavailable from the drop down. Furthermore, only …Paul Howard-Miller-237778 31 views 2 comments 0 points Most recent by Paul Howard-Miller-237778 Help Desk -
How can we trigger an email notification to queue members whenever new SR is assigned to that queue.Summary: How can we trigger an email notification to queue members whenever a new SR is assigned to that particular queue in the Classic HR Helpdesk. Content (required):…
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Next Gen Help Desk - Getting the error while i click the Helpdesk iconSummary: Hi , While i click the Help Desk getting the below error. How to resolve this. Can any one has any doc to setup HR Help desk. Content (required): Version (inclu…
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How to set capacity of agents individually in NextGen HelpdeskSummary: Manage Queues for HR Help Desk Requests provides you to set the capacity of a queue. Where can we set the capacity of agents individually? Content (required): I… -
Components in Visual Builder HR Help DesK are lockedSummary: The Components section when I open the visual builder from help desk pages is locked and I'm unable to perform changes. Content (required): Need to perform the …
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My Knowledge search not allowing space bar to workSummary: Hi all, When searching for or editing knowledge articles the space button does not work and Cannot use the space bar in My Knowledge. let me know for any possib… -
Queue assignment rulesSummary: Hi Team, We have requirement to define the queue assignment rules based on two different rule set. 1. Based on category & Legal Employer of the primary point of…
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Loading users and Workers using HCM data loadSummary: Hi If any one is aware how to load large volume of users/workers through excel file (possibly HCM file load?), please share steps and navigations. thank you ! C…
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Redwood:Next Generation HR Help Desk - Monitoring Milestones for the HR Helpdesk RequestSummary HR Helpdesk Milestones Content (required): How are you monitoring your milestones in HR Helpdesk. Are you using the email notifications? Version (include the ver…
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Additional Contact Messages and Responses visibilitySummary: Our client is wanting to understand what visibility the additional contact on a SR would have, particular around messages to the Primary Point of Contact from t…
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Does a change of category by an Service Request help desk agent trigger a queue change?Summary: Does the change of a category from the SR edit page made by an HRHD agent trigger the change of the queue? Content (required): If an agent change the SR's categ…
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Alert Composer & Visual Builder Studio demo requestI am reaching out on behalf of our Cloud HCM Community, and we are currently seeking a demonstration on a couple of topics related to the Cloud HCM platform. The topics … -
Is First Assignment Metric Possible?Summary: Can we create a metric where it starts immediately (creation of ticket) until it is assigned to an Agent? Content (required): Client would like to replace the F…
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Set Up VB Studio to Extend Oracle Cloud ApplicationsSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): OU Resources How-to : set up VB Studio Videos : E… -
Next Gen HR Help Desk - Issue while creationWe are facing an issue while creating a service request. We have a User with below roles but still we are not able to create the service request from Quick action "Creat… -
I need to promote the 'Get Subscription Entitilements' from version 0 to version 1.Summary: We are on 23A Redwood Next Gen HR Helpdesk. I need to promote the 'Get Subscription Entitilements' from version 0 to version 1. Is there any documentation on ho…
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Could you suggest a way to centrally manage the preference for "Preferred Knowledge Locale"?Greetings Oracle community, we hope this message finds you well. Our team is currently exploring the possibility of centrally managing the "Preferred Knowledge Locale" p…
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Email Notifications are not working after 23BSummary: Email Notifications are not working after 23B Content (required): We have configured the following notifications in Help Desk and they were working fine prior t…
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HR Helpdesk Classic and Redwood ReportsSummary: Are there any delivered reports for the classic and the redwood? I was searching the knowledge base and only found the infolets. Content (required): Version (in…
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Data import to the Knowledgebase using REST APIHas anyone attempted to perform a data import to the Knowledge Base using REST API? If so, could you share your experience regarding the ease of use, challenges faced, a… -
Next Gen Help Desk - Field Triggers in Visual BuilderSummary: Looking for advice on how to replicate Field Triggers built for Classic Help Desk using Application Composer in Visual Builder for Next Gen Help Desk Content (r…
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Need clarification on User Subscription utilizationSummary: Will the Inbound Email communication be considered as a separate user and utilize one user subscription license Content (required): Hi All, This is for my basic…
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Read Only CheckboxesHi, when a checkbox is set to read only, the value displays as On/Off. This doesn't make sense from a user point of view. Is there any way to change this to display as Y…
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How can we trigger a notification to the person assigned when there is an update on the SR?Summary: Requirement: How can we trigger a notification to the person assigned when there is an update on the SR? Foe example, if an internal note is added to the SR. Co…
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Is Case Management part of NextGen Help Desk?Summary: Could someone please help me understand if Case Management is part of NextGen Help Desk? Content (required): We are implementing NextGen Help Desk and would lik…
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Inactive assignments of an employee are currently being displayed in the HRHD Agent UISummary: Inactive assignments of an employee are currently being displayed in the HRHD Agent UI, which can be confusing for users. Specifically, when creating an HRHD re…
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How to create a Descriptive Flex Field in HR Help Desk - Create Service Request PageSummary: Hi Team, We have a requirement to create a Flex Field of Username in Create Service Request Page. But, I'm not knowing which Module or Name I should choose to c…